Refund policy
10. RETURN OF GOODS
10.1. The Buyer – Consumer shall have the right to withdraw from the sale and purchase agreement
concluded by means of remote electronic communication, not at the point of sale, without giving
any reason, within 14 (fourteen) days from the date of receipt of the goods by the Buyer - Consumer
or the person indicated by the Buyer - Consumer (other than the carrier), or, in the case of a Buyer –
Consumer who has ordered more than one item in one order and the goods are delivered separately, from the date of the last delivery (receipt) of the goods, or, in the case of an item delivered in different batches or parts, from the date of the last delivery (receipt) of the last batch or part. If the Buyer purchases several goods in a single agreement, his/her right of withdrawal shall apply to all goods or any portion thereof. The conditions set out in paragraphs 10.2 to 10.7 shall apply when the goods are returned by the Buyer – Consumer.
10.2. The right of the Buyer - Consumer to withdraw from remotely and off-premises concluded
agreements shall not apply to the following agreements:
10.2.1. service agreements where the services have been fully provided to the Consumer, with
the Consumer’s consent, prior to the statement of withdrawal;
10.2.2. agreements for the purchase of goods made to the Consumer’s specific instructions,
which are not pre-manufactured and which are made in accordance with the Consumer’s
personal choice or instruction, or of goods which are expressly tailored to the Consumer’s
personal needs;
10.2.3. agreements for the purchase of perishable goods or goods with a short shelf life;
10.2.4. agreements for packaged goods which have been unpacked after delivery and which are
unsuitable for return for health or hygiene reasons;
10.2.5. other agreements provided for by law.
10.3. In order to exercise the right to withdraw from the sale and purchase agreement, the Buyer must notify the Seller of his/her decision by sending an unambiguous statement to support@gafaro.com, as well as provide documents confirming the purchase of the goods (invoice, receipt, etc.). In order to comply with the withdrawal period, it shall be sufficient for the Buyer to send a notification of the exercise of his right to withdraw from the sale and purchase agreement before the expiry of the withdrawal period.
10.4. Upon giving a written notice of withdrawal and any other information specified by the Seller, the Buyer shall, without delay and no later than 14 (fourteen) days from the date of giving such notice to the Seller, dispatch/transfer the goods to the Seller or the Seller’s designated representative.
10.5. The Buyer shall be responsible for ensuring that the goods are properly packed for return. The Buyer shall bear the direct costs of returning the goods, unless the Seller instructs the Buyer otherwise after receipt of the notice of withdrawal. The Seller shall not reimburse the Buyer for the costs incurred by the Buyer in choosing a method of return other than the cheapest usual and safe
method.
10.6. The Buyer shall be refunded for the returned goods, including delivery costs, after the goods have been returned to the Seller. The money shall be refunded to the Buyer by bank transfer to the
account from which the payment was made or to an account separately indicated by the Buyer if the
payment was not made by bank transfer.
10.7. The Seller shall not be deemed to be in breach of the Refund Conditions if the Seller is unable to transfer the money due to the Buyer’s fault (delay in returning the goods, failure to provide dispatch information, failure to provide an account, inaccurate details, etc).
10.8. In cases other than withdrawal from the agreement, if the Buyer does not like the shape, size,
colour, model or completeness of the goods, the Buyer may return the goods in accordance with the
procedure set out in the Rules and the law. The Buyer may not return goods which are not subject to
return under the applicable legislation.
10.9. Where the goods are of poor quality, the Buyer may request replacement of the poor-quality goods with the suitable ones, a reduction in the price of the goods, the return of the goods and a refund of the money paid for them. Replacement and return of defective goods shall be carried out in accordance with the procedures set out in these Rules and the legislation. Defective goods shall be returned at the Seller’s expense.
10.10. In the event of a faulty Service, the Service shall be replaced with a quality Service, the price of the Service shall be reduced or the money paid for the Service shall be refunded.
10.11. The following conditions must be complied with when the Buyer returns the Goods:
10.11.1. The goods must be in their original packaging or other type of neat and tidy packaging;
10.11.2. The goods must be undamaged by the Buyer;
10.11.3. The Goods must be unused and in good condition, i.e. the labels must be intact, the
protective film must not have been torn off, etc. (this paragraph does not apply to the
return of poor-quality goods);
10.11.4. the goods must be in the same condition as when received by the Buyer;
10.11.5. when returning the goods, it is necessary to present an invoice or receipt confirming the
purchase of the goods and to fill in a return request.
10.12. If the returned goods are not complete, damaged, defective and/or improperly packaged, the Seller shall have the right not to accept the returned goods and not to refund the money paid by the Buyer for the returned goods.
10.13. Before returning or exchanging poor-quality Goods, as well as in cases where high-quality Goods are returned for reasons other than the cancellation of the agreement, the Buyer-– Consumer shall contact the Seller by tel: +33 6 77 33 74 55 or by e-mail at: support@gafaro.com and agree on the terms and conditions of the return or exchange of the goods.
10.14. In case of defective services, the Buyer shall have the right to demand the elimination of the defects in the provision of services, refund of the price paid for the services and a reduction in the price of services.
10.15. Business Buyers must contact us for the return or exchange of goods by tel: +33 6 77 33 74 55 or e-mail: support@gafaro.com.
10.1. The Buyer – Consumer shall have the right to withdraw from the sale and purchase agreement
concluded by means of remote electronic communication, not at the point of sale, without giving
any reason, within 14 (fourteen) days from the date of receipt of the goods by the Buyer - Consumer
or the person indicated by the Buyer - Consumer (other than the carrier), or, in the case of a Buyer –
Consumer who has ordered more than one item in one order and the goods are delivered separately, from the date of the last delivery (receipt) of the goods, or, in the case of an item delivered in different batches or parts, from the date of the last delivery (receipt) of the last batch or part. If the Buyer purchases several goods in a single agreement, his/her right of withdrawal shall apply to all goods or any portion thereof. The conditions set out in paragraphs 10.2 to 10.7 shall apply when the goods are returned by the Buyer – Consumer.
10.2. The right of the Buyer - Consumer to withdraw from remotely and off-premises concluded
agreements shall not apply to the following agreements:
10.2.1. service agreements where the services have been fully provided to the Consumer, with
the Consumer’s consent, prior to the statement of withdrawal;
10.2.2. agreements for the purchase of goods made to the Consumer’s specific instructions,
which are not pre-manufactured and which are made in accordance with the Consumer’s
personal choice or instruction, or of goods which are expressly tailored to the Consumer’s
personal needs;
10.2.3. agreements for the purchase of perishable goods or goods with a short shelf life;
10.2.4. agreements for packaged goods which have been unpacked after delivery and which are
unsuitable for return for health or hygiene reasons;
10.2.5. other agreements provided for by law.
10.3. In order to exercise the right to withdraw from the sale and purchase agreement, the Buyer must notify the Seller of his/her decision by sending an unambiguous statement to support@gafaro.com, as well as provide documents confirming the purchase of the goods (invoice, receipt, etc.). In order to comply with the withdrawal period, it shall be sufficient for the Buyer to send a notification of the exercise of his right to withdraw from the sale and purchase agreement before the expiry of the withdrawal period.
10.4. Upon giving a written notice of withdrawal and any other information specified by the Seller, the Buyer shall, without delay and no later than 14 (fourteen) days from the date of giving such notice to the Seller, dispatch/transfer the goods to the Seller or the Seller’s designated representative.
10.5. The Buyer shall be responsible for ensuring that the goods are properly packed for return. The Buyer shall bear the direct costs of returning the goods, unless the Seller instructs the Buyer otherwise after receipt of the notice of withdrawal. The Seller shall not reimburse the Buyer for the costs incurred by the Buyer in choosing a method of return other than the cheapest usual and safe
method.
10.6. The Buyer shall be refunded for the returned goods, including delivery costs, after the goods have been returned to the Seller. The money shall be refunded to the Buyer by bank transfer to the
account from which the payment was made or to an account separately indicated by the Buyer if the
payment was not made by bank transfer.
10.7. The Seller shall not be deemed to be in breach of the Refund Conditions if the Seller is unable to transfer the money due to the Buyer’s fault (delay in returning the goods, failure to provide dispatch information, failure to provide an account, inaccurate details, etc).
10.8. In cases other than withdrawal from the agreement, if the Buyer does not like the shape, size,
colour, model or completeness of the goods, the Buyer may return the goods in accordance with the
procedure set out in the Rules and the law. The Buyer may not return goods which are not subject to
return under the applicable legislation.
10.9. Where the goods are of poor quality, the Buyer may request replacement of the poor-quality goods with the suitable ones, a reduction in the price of the goods, the return of the goods and a refund of the money paid for them. Replacement and return of defective goods shall be carried out in accordance with the procedures set out in these Rules and the legislation. Defective goods shall be returned at the Seller’s expense.
10.10. In the event of a faulty Service, the Service shall be replaced with a quality Service, the price of the Service shall be reduced or the money paid for the Service shall be refunded.
10.11. The following conditions must be complied with when the Buyer returns the Goods:
10.11.1. The goods must be in their original packaging or other type of neat and tidy packaging;
10.11.2. The goods must be undamaged by the Buyer;
10.11.3. The Goods must be unused and in good condition, i.e. the labels must be intact, the
protective film must not have been torn off, etc. (this paragraph does not apply to the
return of poor-quality goods);
10.11.4. the goods must be in the same condition as when received by the Buyer;
10.11.5. when returning the goods, it is necessary to present an invoice or receipt confirming the
purchase of the goods and to fill in a return request.
10.12. If the returned goods are not complete, damaged, defective and/or improperly packaged, the Seller shall have the right not to accept the returned goods and not to refund the money paid by the Buyer for the returned goods.
10.13. Before returning or exchanging poor-quality Goods, as well as in cases where high-quality Goods are returned for reasons other than the cancellation of the agreement, the Buyer-– Consumer shall contact the Seller by tel: +33 6 77 33 74 55 or by e-mail at: support@gafaro.com and agree on the terms and conditions of the return or exchange of the goods.
10.14. In case of defective services, the Buyer shall have the right to demand the elimination of the defects in the provision of services, refund of the price paid for the services and a reduction in the price of services.
10.15. Business Buyers must contact us for the return or exchange of goods by tel: +33 6 77 33 74 55 or e-mail: support@gafaro.com.
