Terms of service

RULES OF PURCHASE AND SALE OF THE GAFARO E-SHOP

These rules of purchase and sale (hereinafter – the Rules) shall establish the mutual rights, duties and
responsibilities of the person (hereinafter – the Buyer) who visits, wishes to purchase and purchases goods in the e-shop accessible at www.garafo.com (hereinafter – the Store) and GAFARO COSMETICS, having its registered office at: 32-34 Avenue Kléber, 75016 Paris, France, tel: +33 6 77 33 74 55, e-mail: support@gafaro.com (hereinafter - the Seller) when the Buyer purchases goods or services in the Store.

1. GENERAL PROVISIONS
1.1. These Rules shall constitute a legally binding document. Once the Buyer has decided to
purchase goods or services from the Shop and has fulfilled the requirements set out in the
Rules, these Rules shall become a sale and purchase agreement between the Buyer and the
Seller.
1.2. The following persons shall have the right to purchase from the Shop:
1.2.1. Legally capable natural persons, i.e. persons who have reached the age of majority and
whose legal capacity has not been restricted by a court order;
1.2.2. Minors between the ages of fourteen and eighteen, only with the consent of their parents
or guardians, unless they are emancipated;
1.2.3. Legal persons;
1.2.4. Authorised representatives of all of the above persons.
1.3. The Buyer may purchase goods and/or services in the Shop only after having read and agreed to
comply with the Rules. The Buyer shall become familiar with the Rules during each shopping trip.
Where the Buyer does not accept the Rules (or part of them), he/she may not order goods and/or
services. If the Buyer places orders in the Shop, the Buyer shall be deemed to have read, understood
and agreed to the Rules and to be bound by them.
1.4. The Seller shall process the Buyer’s personal data in accordance with the requirements of the legal acts and the Seller’s Privacy Policy (hereinafter – the Privacy Policy). Before using the Shop, the
Buyer must also familiarize himself/herself with the Privacy Policy, which sets out the main terms
and conditions for the processing of the Buyer’s personal data and privacy. By using the Shop, the
Buyer shall be deemed to have read and accepted the Privacy Policy.
1.5. At certain stages of the use of the Shop, for example, when the Buyer registers in the Shop,
forms or confirms an order, the Buyer may be asked to confirm that he/she has read the
Privacy Policy by ticking the relevant box or in some other way.
1.6. The Seller shall have the right to change the Rules. Any amendments to the Rules shall come into force upon their publication in the Shop. If the Buyer uses the Shop after the publication of the
amendments to the Rules, the Buyer shall be deemed to have accepted the amendments to the
Rules.
1.7. Trading activities in the Shop shall be conducted from the territory of the European Union.
1.8. In these Rules, the term “Goods” includes both goods and services, unless otherwise expressly stated or the context otherwise requires.

2. ENTRY INTO A SALE AND PURCHASE AGREEMENT
2.1. The Buyer may purchase goods in the Shop:
2.1.1. by registering in the Shop - by entering the necessary data requested in the registration
form.
2.1.2. without registering in the Shop – as an unregistered Buyer, by following the steps required
for the purchase of goods specified in the Shop.
2.2. The sale and purchase agreement shall be deemed to have been concluded from the moment
when the Buyer, having selected the product(s) to be purchased and having formed a shopping
cart, submits the necessary data for the order, familiarises himself/herself with the Rules,
clicks on the “Order” link, makes a prepayment, if he/she has chosen such a payment method,
and the Seller confirms the Buyer’s order by sending a confirmation message (via e-mail and/or
telephone).
2.3. Prior to the conclusion of the agreement, the Seller may also send to the Buyer other
intermediate confirmations, such as confirmation of receipt of the order, payment, etc. After
the conclusion of the agreement, the Seller may send to the Buyer notifications related to the
performance of the agreement (e.g. information that the Buyer’s order is ready for dispatch,
invoices, etc.).
2.4. A sale and purchase agreement shall be concluded for each order placed by the Buyer. The
concluded sale and purchase agreement shall be stored in the Seller’s database in the manner
chosen by the Seller. It shall also be made available to the Buyer in a durable medium at the
Buyer’s request.
2.5. Upon confirmation of the Buyer’s order, the Buyer undertakes to pay the price of the goods
and to accept the goods ordered in the Shop.
2.6. The Seller may not confirm the Buyer’s order for important reasons, for example, the Buyer
specifies a delivery address where the Seller does not carry out the delivery of the goods, the
Buyer does not provide a delivery address or the specifications of the goods, the Seller does
not have the goods desired by the Buyer, the Buyer has not confirmed his acceptance of the
Rules, the Buyer is making wholesale purchases in the Seller’s opinion, and/or for other
reasons to be specified to the Buyer individually.
2.7. The sale and purchase agreement shall be deemed to have been performed when the Goods
have been handed over to the Buyer in accordance with the Rules and the applicable
legislation.

3. RIGHTS AND OBLIGATIONS OF THE BUYER
3.1. The Buyer shall have the right:
3.1.1. To make purchases in the Shop in accordance with the Rules, the Seller’s instructions and
the applicable legal acts;
3.1.2. The Buyer-Consumer shall have the right to withdraw from the sale and purchase
agreement concluded in the Shop by notifying the Seller in writing within 14 (fourteen)
days at the latest in accordance with the procedure set out in these Rules;
3.1.3. To return and/or replace defective and/or improperly completed goods, to exercise the
warranties applicable to the goods, as well as the right to rectify defects in the services
rendered to the Buyer;
3.1.4. other rights provided for in the Rules and/or in the applicable legislation.
3.2. The Buyer hereby undertakes:
3.2.1. To pay the price of the goods and their delivery and any other payments specified when
ordering the goods and accept the goods ordered;
3.2.2. To inspect and check the goods upon receipt, and to inform the Seller of any damage to
the consignment, any clearly visible defects in the goods, or any inconsistency of the
model or assembly of the goods with the Buyer’s order;
3.2.3. To check the quality of the purchased goods and immediately inform the Seller by tel: +33 6 77 33 74 55 or by e-mail to: support@gafaro.com of any defects in the quality of the goods, or any inconsistencies in the model or assembly of the goods which could not have been noticed at the time of delivery;
3.2.4. Having chosen the delivery service or other services offered by the Seller, to provide
conditions for delivering such services and to properly pay for such services;
3.2.5. To comply with the terms and conditions for the provision of the services specified by the
Seller, such as registering for the service in advance, providing the information necessary
for the provision of the service, arriving at the time specified, complying with the Seller’s
internal rules etc.;
3.2.6. To pay the costs of returning the Goods, if any, to the Buyer;
3.2.7. To provide the correct data required for registration, delivery of goods or provision of
services, to protect the confidentiality of the registration data, and to update the
information immediately if there is a change in the Buyer’s registration data or the
Buyer’s data required for delivery of goods, provision of services and performance of the
agreement;
3.2.8. Not to disclose to any third party the order number, order documents, the Shop’s
password or other data that would allow a third party to collect the goods for the Buyer
or to use the services instead of the Buyer, without the Buyer’s knowledge and consent;
3.2.9. Not to use the Shop in a manner that may jeopardise the proper functioning, security,
integrity or accessibility of the Shop or restrict the use of the Shop by others;
3.2.10. To comply with other requirements set out in the Rules and applicable legal acts.

4. RIGHTS AND OBLIGATIONS OF THE SELLER
4.1. The Seller shall have the right:
4.1.1. To limit or suspend the Buyer’s access to the Shop without prior notice if the Buyer
attempts to interfere with the operation or stable functioning of the Shop and/or
breaches his/her obligations. The Seller shall not be liable for any adverse consequences
caused to the Buyer by such actions;
4.1.2. To restrict or prohibit wholesale purchases. Wholesale purchases may be deemed at the
Seller’s discretion to be purchases where unusually large quantities of goods are ordered,
unusually frequent orders are made, or other criteria which lead the Seller to believe
that the goods are not ordered for consumption purposes;
4.1.3. To temporarily or permanently suspend the operation of the Shop, to change the Shop or
parts of the Shop, its content in its entirety or in any way, to limit purchases made
therein, to change the web address of the Shop, to limit the number of registered Buyers,
without prior notice to the Buyer. The Seller shall not be liable for any adverse effects on
the Buyer caused by such actions;
4.1.4. To refuse to provide the Services if the Buyer does not comply with the procedures for
the provision of the Services (failure to register in advance, failure to arrive at the
appointed time), or if the Seller is unable to provide the Services due to objective
reasons (e.g. illness);
4.1.5. To change the Rules, prices of goods, conditions of purchase, conditions of use of the
Services and/or any other instructions related to the Shop, by announcing the changes at
the Shop.
4.2. The Seller hereby undertakes:
4.2.1. To deliver the goods or services to the Buyer in a timely and proper manner;
4.2.2. If the Seller is unable to deliver the goods or services to the Buyer for a good reason, to
offer the Buyer equivalent or substantially similar goods or services and, if the Buyer
refuses to accept such goods or services, refund the money paid by the Buyer within 5
working days;
4.2.3. If the Seller is unable to provide the goods or services to the Buyer, to refund the money
paid by the Buyer within 5 working days;
4.2.4. To enable the Buyer to use the Shop and the services purchased by the Buyer;
4.2.5. To respect the Buyer’s privacy and protect the confidentiality of the Buyer’s data.

5. PRICE OF GOODS AND PAYMENT
5.1. The prices of the goods in the Shop and/or in the order are quoted in Euros, including the value
added tax. The Goods shall be sold to the Buyer at the prices prevailing in the Shop at the time of
placing the order. If the Buyer does not agree with the price of the goods as stated in the
Shop/order, the Buyer shall not be able to proceed with the order.
5.2. The Shop shall have a minimum basket value of EUR 10. The minimum basket value is the minimum
amount for which the Buyer must purchase goods. If the Buyer selects goods for a lower amount, the
order shall not be confirmed.
5.3. Unless otherwise specified by the Seller, delivery of the Goods and other additional services offered
by the Seller shall be subject to a charge and shall not be included in the price of the Goods. The
charges for delivery of the Goods and additional services shall be shown to the Buyer before the
order is confirmed.
5.4. The Buyer shall pay for the Goods in one of the following ways:
5.4.1. payment by using the electronic banking system – prepayment through the electronic
banking system used by the Buyer at the bank or bank branch with which the Seller has
concluded a service agreement. The payment shall be deemed to have been made when
the credit institution confirms to the Seller that the payment order has been successfully
executed;
5.4.2. payment by cryptocurrencies via providers indicated at the Shop;
5.4.3. prepayment by payment card. You can pay with VISA or MASTERCARD. Card payments are
only accepted if the credit institution issuing the card participates in secure online
payment programmes. Once the card details have been entered, the Buyer may be
redirected to the website of the credit institution that issued the card to enter the
security code required to confirm the Buyer’s identity.
5.5. The Seller reserves the right to stipulate that for certain purchases (e.g. purchases for a large
amount, purchases of goods which the Seller has specially ordered for the Buyer), only prepayment
of the goods shall be possible.
5.6. For the collection of prepayments, the Seller has in place a Stripe and Coingate
(cryptocurrency) payment collection system. Buyers shall receive a Paysera payment
confirmation to the email address they have provided after payment has been made through
the credit institution of their choice.
5.7. In the case of prepayment, the order shall commence and the delivery period shall be calculated
when the Seller receives confirmation of the Buyer’s payment.
5.8. Invoices issued by the Seller to the Buyer shall contain the selected goods, their quantity, discounts granted, the final price of the goods, including all taxes, and any other data required to be provided in order to be approved by the legislation on financial accounting. The VAT invoice shall, at the Seller’s discretion, be delivered to the Buyer at the email address provided by the Buyer or handed over to the Buyer upon delivery/collection of the goods.

6. QUALITY AND SHELF LIFE OF GOODS
6.1. The characteristics of the goods for sale shall be set out in general terms in the description
attached to each product. The colour, shape or other parameters of goods in the Shop may
differ from the actual size, shape and colour of goods due to the features of the electronic
devices used by the Buyer or other technical reasons, taking into account reasonably possible
differences in appearance.
6.2. Unless otherwise stated in the Shop, the goods purchased by the Buyers – Consumers shall be
subject to the normal 2 (two)-year quality guarantee.
6.3. Goods purchased by Business Buyers shall be subject to the manufacturer’s warranty.
6.4. In cases where a certain shelf life is specified for particular goods, the Seller undertakes to sell
the goods to the Buyer in such a way that the Buyer has a realistic opportunity to use such
goods before the expiry of the shelf life.

7. DISCOUNTS AND PROMOTIONS
7.1. The Seller may, at its sole discretion, initiate promotions and discounts in the Shop.
7.2. Details relating to discounts or promotions shall be made available in the Shop at the time of
the specific promotion or discount.
7.3. Where the Buyer purchases an item for which the Seller offers a discount or a gift, or where
the Buyer pays with a gift card and the Buyer exercises the Buyer’s right of return, the Buyer
shall only be refunded the amount actually paid for the item. In this case, the discount or gift
is not reinstated and is deemed to have been used.
7.4. The Seller shall have the right to unilaterally change the conditions of application of
promotions or discounts, as well as to cancel them, without prior notice. Any modification or
cancellation of the terms and conditions of promotions and discounts shall be effective from
the moment of their publication.
7.5. For registered Buyers, the Seller shall allow the Seller to participate in loyalty programmes and
to accumulate loyalty points for which the Buyer may purchase certain goods or receive
discounts. After the Buyer has paid for an item with loyalty points and subsequently exercised
the right of return, the Buyer shall be refunded only the amount actually paid for the item.
Loyalty points used shall not be refundable. Loyalty points shall not be redeemable for cash.
The Buyer may only use loyalty points to the extent provided by the Seller. If loyalty points are
valid for a certain period of time, the Seller shall not be liable if the Buyer is unable to use
loyalty points for any reason and loyalty points expire, nor shall the Seller compensate loyalty
points with cash. The Seller may at any time adjust the conditions of use of loyalty points,
reduce or increase their value or cancel them.

8. LIABILITY OF THE PARTIES
8.1. The Seller shall be exempt from liability in cases where the loss is caused by the Buyer’s
failure to read the Rules and/or the Conditions of Sale and Purchase, despite the Buyer’s
recommendations and obligations, when given the opportunity to do so.
8.2. In the event of damage, the party at fault shall indemnify the other party against direct
damages, unless otherwise provided by law.
8.3. The Seller shall not be liable for non-performance of the sale and purchase agreement and/or
non-delivery or late delivery of the goods, non-performance or late performance of the
services, if this is due to the fault of third parties or circumstances, which the Seller could not
have controlled and reasonably foreseen at the time of conclusion of the sale and purchase
agreement and could not have prevented the occurrence of such circumstances or their
consequences (force majeure circumstances, such as, for example, fire, action by public
authorities, declaration of a state of emergency/quarantine, military action or civil
disturbance, an attack on the electronic systems used by the Shop or any other systems used
by the Seller, including those operated by the Seller’s service providers, etc.). If the above
circumstances persist for more than one (1) month, the parties may terminate the sale and
purchase agreement by mutual agreement.
8.4. The Buyer shall be responsible for the correctness of the registration data or purchase data. If
the Buyer fails to provide accurate registration details or purchase details and/or fails to
update them in a timely manner, the Seller shall not be liable for any consequences arising
therefrom.
8.5. The Buyer shall be liable for the transfer of the registration data or purchase data to third
parties. If a third party uses the services provided by the Shop or purchases goods or services
by logging in to the Shop using the Buyer’s login data, the Seller shall consider this person to
be the Buyer, and the Buyer shall be subject to all obligations in this regard.
8.6. The Seller shall be liable for malfunctions of the Shop and any direct loss or damage suffered
by the Buyer or third parties as a result thereof, insofar as they are due to the Seller’s
intentional actions.
8.7. If the Shop contains links to the websites of other companies, institutions, organisations or
persons, the Seller shall not be liable for the information contained therein or the activities
carried out therein, and shall not supervise, control or represent such companies or persons.

9. DELIVERY OF GOODS
9.1. Goods are delivered worldwide, but delivery of certain goods may be restricted in certain
territories. Any such restrictions shall be shown to the Buyer prior to ordering the goods.
9.2. The Buyer chooses the method of delivery of the goods from the options available in the Shop.
Goods may be delivered via couriers, post offices, parcel collection terminals or other delivery
service providers. The choice of delivery methods may vary depending on the location where the
Buyer wishes to receive the goods and the nature of the goods.
9.3. The Buyer shall not be entitled to collect the goods himself/herself.
9.4. The price of delivery shall be shown to the Buyer at the end of the order before payment is made.
The delivery price shall be payable together with payment for the goods.
9.5. The Buyer shall be informed of the exact date and time of delivery of the goods by email and/or
telephone. The Seller does not guarantee that the goods will be delivered in all cases within the
delivery dates specified in the Rules, in the Shop, as well as individually to the Buyer, if the ordered
goods are not available in the Seller’s warehouses, or when the goods cannot be delivered due to
other circumstances (emergency, quarantine, temperature conditions, or other similar reasons). In
such a case, the Seller shall immediately contact the Buyer and agree on the delivery of the goods.
9.6. Goods shall be delivered to the address specified by the Buyer. The Buyer must specify the exact
place of delivery. The Buyer undertakes to receive the goods himself/herself or to indicate the
contact details of the person who will receive the goods in the order. The Buyer may be asked to
provide proof of identity at the time of handover, as well as the order information sent by the Seller
to the Buyer. In the event that the Buyer is unable to accept the goods himself/herself, and the
goods have been delivered and transferred to the address indicated and on the basis of other data
provided by the Buyer, the Buyer shall not have the right to claim against the Seller for the delivery
of the goods to the wrong person.
9.7. If the Buyer is not present at the address specified by the Buyer at the agreed time of delivery, the goods shall be deemed to have been undelivered through no fault of the Buyer. Such goods shall be returned to the Seller and the Seller shall agree on another delivery date with the Buyer.
9.8. If the Buyer fails to collect the delivered goods and the Seller fails to contact the Buyer or agree
with the Buyer on another delivery date for more than 3 (three) days after the return of the goods
due to non-delivery, the sale and purchase agreement shall be deemed to have terminated. In this
case, the Seller shall refund to the Buyer the price paid by the Buyer for the goods (delivery costs
shall not be refunded).
9.9. Upon acceptance of the Goods, the Buyer shall inspect the condition of the consignment, the
quantity, quality and range of the Goods. If the packaging of the consignment is found to be
damaged, but the quantity, quality and range of the goods are not found to be inconsistent, the
Buyer must note the damage to the packaging of the consignment on the delivery confirmation or on the forms provided by the person who delivered the consignment. In this case, the goods shall be
deemed to have been delivered in damaged packaging, but the quantity, quality and range of the
goods are in conformity with the terms and conditions of the sale and purchase agreement and the
delivery of goods is deemed to have been properly made.
9.10. In the event of any discrepancy in the quality, quantity and/or range of the goods, the Buyer may refuse to accept such goods. The Buyer shall note the refusal to accept the goods and the
irregularities found in the delivery confirmation and/or in the forms provided by the person
delivering the consignment.
9.11. If the Buyer accepts the consignment without comments, the goods shall be deemed to have been delivered in the undamaged packaging of the consignment, the quantity, quality and range of the goods are in accordance with the terms and conditions of the sale and purchase agreement, and the additional services related to the sale and delivery of the goods have been performed properly,
unless the irregularities or inconsistencies were not immediately noticeable.
9.12. The goods shall be deemed to have been handed over to the Buyer when the goods have been
delivered to the address specified in the Buyer’s order and the person who has accepted the goods
has signed the goods acceptance receipt or invoice or any other delivery document.
9.13. If the goods are not delivered on time, the Buyer shall notify the Seller immediately but not later than within 1 (one) day. Otherwise, the Buyer shall not be able to claim against the Seller for late delivery of the goods.
9.14. Where goods purchased by the Buyer are delivered by email, such goods shall be deemed to have been delivered upon dispatch to the email address provided by the Buyer.
9.15. The Seller shall be exempt from liability for breach of delivery deadlines if the goods are not
delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances
beyond the Buyer’s control. Goods returned to the Seller for such reasons shall not be re-sent to the
Buyer until the Buyer has paid the additional delivery costs.

10. RETURN OF GOODS
10.1. The Buyer – Consumer shall have the right to withdraw from the sale and purchase agreement
concluded by means of remote electronic communication, not at the point of sale, without giving
any reason, within 14 (fourteen) days from the date of receipt of the goods by the Buyer - Consumer
or the person indicated by the Buyer - Consumer (other than the carrier), or, in the case of a Buyer –
Consumer who has ordered more than one item in one order and the goods are delivered separately, from the date of the last delivery (receipt) of the goods, or, in the case of an item delivered in different batches or parts, from the date of the last delivery (receipt) of the last batch or part. If the Buyer purchases several goods in a single agreement, his/her right of withdrawal shall apply to all goods or any portion thereof. The conditions set out in paragraphs 10.2 to 10.7 shall apply when the goods are returned by the Buyer – Consumer.
10.2. The right of the Buyer - Consumer to withdraw from remotely and off-premises concluded
agreements shall not apply to the following agreements:
10.2.1. service agreements where the services have been fully provided to the Consumer, with
the Consumer’s consent, prior to the statement of withdrawal;
10.2.2. agreements for the purchase of goods made to the Consumer’s specific instructions,
which are not pre-manufactured and which are made in accordance with the Consumer’s
personal choice or instruction, or of goods which are expressly tailored to the Consumer’s
personal needs;
10.2.3. agreements for the purchase of perishable goods or goods with a short shelf life;
10.2.4. agreements for packaged goods which have been unpacked after delivery and which are
unsuitable for return for health or hygiene reasons;
10.2.5. other agreements provided for by law.
10.3. In order to exercise the right to withdraw from the sale and purchase agreement, the Buyer must notify the Seller of his/her decision by sending an unambiguous statement to support@gafaro.com, as well as provide documents confirming the purchase of the goods (invoice, receipt, etc.). In order to comply with the withdrawal period, it shall be sufficient for the Buyer to send a notification of the exercise of his right to withdraw from the sale and purchase agreement before the expiry of the withdrawal period.
10.4. Upon giving a written notice of withdrawal and any other information specified by the Seller, the Buyer shall, without delay and no later than 14 (fourteen) days from the date of giving such notice to the Seller, dispatch/transfer the goods to the Seller or the Seller’s designated representative.
10.5. The Buyer shall be responsible for ensuring that the goods are properly packed for return. The Buyer shall bear the direct costs of returning the goods, unless the Seller instructs the Buyer otherwise after receipt of the notice of withdrawal. The Seller shall not reimburse the Buyer for the costs incurred by the Buyer in choosing a method of return other than the cheapest usual and safe
method.
10.6. The Buyer shall be refunded for the returned goods, including delivery costs, after the goods have been returned to the Seller. The money shall be refunded to the Buyer by bank transfer to the
account from which the payment was made or to an account separately indicated by the Buyer if the
payment was not made by bank transfer.
10.7. The Seller shall not be deemed to be in breach of the Refund Conditions if the Seller is unable to transfer the money due to the Buyer’s fault (delay in returning the goods, failure to provide dispatch information, failure to provide an account, inaccurate details, etc).
10.8. In cases other than withdrawal from the agreement, if the Buyer does not like the shape, size,
colour, model or completeness of the goods, the Buyer may return the goods in accordance with the
procedure set out in the Rules and the law. The Buyer may not return goods which are not subject to
return under the applicable legislation.
10.9. Where the goods are of poor quality, the Buyer may request replacement of the poor-quality goods with the suitable ones, a reduction in the price of the goods, the return of the goods and a refund of the money paid for them. Replacement and return of defective goods shall be carried out in accordance with the procedures set out in these Rules and the legislation. Defective goods shall be returned at the Seller’s expense.
10.10. In the event of a faulty Service, the Service shall be replaced with a quality Service, the price of the Service shall be reduced or the money paid for the Service shall be refunded.
10.11. The following conditions must be complied with when the Buyer returns the Goods:
10.11.1. The goods must be in their original packaging or other type of neat and tidy packaging;
10.11.2. The goods must be undamaged by the Buyer;
10.11.3. The Goods must be unused and in good condition, i.e. the labels must be intact, the
protective film must not have been torn off, etc. (this paragraph does not apply to the
return of poor-quality goods);
10.11.4. the goods must be in the same condition as when received by the Buyer;
10.11.5. when returning the goods, it is necessary to present an invoice or receipt confirming the
purchase of the goods and to fill in a return request.
10.12. If the returned goods are not complete, damaged, defective and/or improperly packaged, the Seller shall have the right not to accept the returned goods and not to refund the money paid by the Buyer for the returned goods.
10.13. Before returning or exchanging poor-quality Goods, as well as in cases where high-quality Goods are returned for reasons other than the cancellation of the agreement, the Buyer-– Consumer shall contact the Seller by tel: +33 6 77 33 74 55 or by e-mail at: support@gafaro.com and agree on the terms and conditions of the return or exchange of the goods.
10.14. In case of defective services, the Buyer shall have the right to demand the elimination of the defects in the provision of services, refund of the price paid for the services and a reduction in the price of services.
10.15. Business Buyers must contact us for the return or exchange of goods by tel: +33 6 77 33 74 55 or e-mail: support@gafaro.com.

11. FINAL PROVISIONS
11.1. The information provided in the Shop, such as the Rules, information about the Seller, the goods offered and their features, the Seller’s maintenance services and warranties, etc., shall be deemed to be provided to the Buyer in writing.
11.2. The Rules and the sale and purchase agreement between the Buyer and the Seller shall be governed by the law of the Republic of France.
11.3. The Seller may at any time assign its rights and obligations under these Rules to third parties without the Buyer’s consent and without notice to the Buyer.
11.4. Any disagreement between the Buyer and the Seller regarding the Rules shall be settled by way of negotiation. If the parties fail to resolve the dispute by negotiation within 30 (thirty) days, the
dispute shall be finally settled in accordance with the procedure provided for by the laws of the
Republic of France, in the Seller’s place of business, unless the law provides for a different
determination of jurisdiction.
11.5. The Buyer – Consumer may submit a request and/or complaint regarding the goods or services
purchased in the Shop to the competent consumer dispute resolution authority (further details
available at: https://www.eccnet.eu/contact-your-local-ecc) or fill out a request form on the
Electronic Consumer Dispute Resolution Platform available at: http://ec.europa.eu/odr/, but prior
to that, the Buyer must contact the Seller as provided for by the applicable legislation. This clause
shall not apply to Business Buyers.
11.6. These Rules were updated on 18 December 2023.

TERMS AND CONDITIONS FOR THE PURCHASE OF TRAINING
1. GENERAL PROVISIONS
1.1. The date, duration, format, number of participants, and other material information regarding
specific training courses (hereinafter – the Training) organised by the Seller shall be specified
in the announcement of the Training.
1.2. The Training shall be conducted remotely (video format) via a program selected by the Seller.
1.3. Registration for the Training shall be made by filling in the registration form, contacting the
Seller by e-mail or telephone. The specific registration form shall be specified in the
announcement of the Training. The Buyer shall be registered once he/she has fulfilled the
conditions for registration by submitting the required data and making a payment.
1.4. The person shall be informed by e-mail or telephone that he/she has been registered as a
participant in the Training.
1.5. The Training shall take place once the minimum number of participants has been reached.
Confirmation and reminder that the Training will actually take place shall be sent to the Buyer
by email as soon as it becomes clear that the minimum number of participants has been
reached or no later than the day after the end of the registration period for the Training.

2. PAYMENT FOR THE TRAINING
2.1. Payment for the Training shall be made in advance. The price and payment terms of the
Training are set out in the announcement of the specific Training.
2.2. An invoice for the Training shall be sent to the person’s e-mail address upon request.
3. REFUND CONDITIONS
3.1. In the event that the minimum number of participants is not met and the Seller decides to
cancel the Training, the Buyer shall be informed immediately by e-mail or telephone and
offered alternative dates for the Training or a full refund of the amount paid for the Training.
3.2. If the Buyer realises that he/she is no longer able to participate in the Training, he/she may
cancel his/her registration by informing the Seller by email or telephone at least 30 calendar
days before the start of the Training. If the Buyer has paid for the Training, the Seller
undertakes to refund the full amount paid for the Training within 14 calendar days.
3.3. In the event of notification of non-attendance less than 30 calendar days but more than
14 calendar days before the commencement of the Training, 50% of the amount paid shall be
refunded.
3.4. If less than 14 calendar days’ notice of non-attendance is given prior to the Training, the
money paid for the Training shall not be refunded. In the event that the Training is held at a
later date, such Buyer shall be offered to choose alternative dates for the Training.
3.5. The Training is webcast via distance learning applications, so if the Buyer, due to his/her own
technical limitations, lack of understanding of how to log in via the link sent, personal internet
interference, fails to log in, logs in late, does not hear or does not see the broadcast of the
Training, the Training shall not be refunded.
3.6. If the Training cannot take place, or if the broadcast of the Training is interrupted due to the
fault of the Seller, the Buyer shall be contacted immediately and informed about the options
for solving the problem. Once the problems have been resolved, the Training shall continue. If
the Training has to be rescheduled and the Buyer is unable to attend, a refund shall be given.